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Do you have questions about your order, shipping methods or certain products? Our customer service will be happy to help with any questions regarding your order or very general questions about the topic water cooling and modding. Our customer service will assist you with questions about your order, payment, shipping, products, cooling systems, general questions, and all other topics in the field of water cooling and modding.

Just use our contact form or send us an e-mail to info@aquatuning.cz For technical questions, product advice and problems, email us at info@aquatuning.cz. Since emails can sometimes end up in the spam folder, we would like to ask if possible via the contact sheet to get in touch with us.

Should it not be possible to resolve all questions, you can also reach us by phone. If you have technical questions or problems or product advice please contact our customer service by phone at:

Ordering and support hotline for consumers: +(42) 0 776 389 446
For telephone orders, questions about the status of your order, technical questions, product information or problems.

Monday: 9.00 - 18.30 o´clock
Tuesdays: 9.00 - 18.30 o´clock
Wednesday: 9.00 - 18.30 o´clock
Thursday: 9.00 - 18.30 o´clock
Fridays: 9.00 - 14.00 o´clock

Fax orders with your letterhead to: +49 (0) 5205 99198-22

Your Fax is processed by a member of the sales team in person. You will receive an order confirmation via email or fax. For questions about your order you can contact these employees by phone and in writing, in person.


Responsible sales person for Aquatuning Czech Republic

Mr. Jan Šustr
Email: info@aquatuning.cz
Phone: +(42) 0 776 389 446

Risponsible contact persons inside Germany

Mr. Jens Gottsleben
Worldwide OEM customers
Email: j.gottsleben@aquatuning.de
Phone: +40 (0) 22635947

Mr. Andreas Walter
Industry customers
Email: a.walter@aquatuning.de
Phone: +49 (0) 5207 95846 201

Ms. Jessica Nickel Merx
Worldwide reseller distribution
Email: merx@aquatuning.de
Phone: +49 (0) 2377 897 337

Mr. Nathanael Draht
Specialist for individualized industrial solutions
Email: n.draht@aquatuning.de
Phone: +49 (0) 5207 95846 140